Merger Updates & News
MOBILE BANKNG. This service is now
available under the mobile platform SPRIG CO-OP.
When depositing checks through SPRIG there is a three-day
hold placed on your deposits and you cannot withdraw
against the funds until the hold is released.
LOGO & CREDIT UNION NAME. Until all our
documents and vendors are updated, you may see the prior
Richmond Fire Department Credit Union name and/or logo on
documents you receive or when viewing vendor
services via our website.
DIVIDEND RATES. Our new dividend rates established
by our Board became effective April 1, 2015.
INFO ON HOW OUR MERGER
IMPACTS POLICE MEMBERS
PAYROLL POSTING AND ACH CREDITING. Previously these
credit deposits were posted the evening prior to the
effective date and many times the funds were then
available for withdrawal. Currently these credit
deposits are being posted the morning of the
effective date (before branches open).
BASE ACCOUNT NUMBERS. These were changed to a
five-digit number by adding 10000 to your account
number. For example old number 123 became 10123;
and, old number 1234 became 11234.
ONLINE BANKING. You must enroll again by entering
your new member account number mentioned above for the
USER field. The password is the last four digits of
your SSN. Once you Sign On you are prompted to
select a new password to continue. Only history as
of April 1, 2015 is available. If
access your account, contact us so that we can confirm
your activation code is set correctly in our system.
BILL PAY. Use the new member account
number mentioned above. Your PIN is an 8-digit
number based on the last four digits of your
SSN and putting 1000 at the beginning. For
example an ending SSN of 0123 becomes a 10000123 PIN;
and, an ending SSN of 1234 becomes a 10001234 PIN.
SERVICE CENTERS. When visiting a credit union
service center you must provide your new member account
number mentioned above.
DEBIT CARDS. Our Police members should now have
their new cards. You
receive a PIN. Instead, when you activate
your card you will select your own PIN. When phoning
the 1-800-708-7119 activation number, follow the prompts
and when it requests you to enter a PIN, enter any PIN of
your choosing. Your card has a new account
number and shows the Richmond Fire Department credit union
name (until October when a credit-union wide reissue will
you have electronic payments paid based on your debit card
number, then to avoid return items, notify merchants,
creditors, etc., that your debit card number has changed.
DENIED DEBIT CARD. If your account is overdrawn or
your loan is 9-days or more past due, your debit
card transactions will be denied. Also, when
using your debit card without a PIN (it runs through
VISA), some merchants, especially gas stations, can place
a $125 hold on your funds for up to 72-hours. When
a hold is placed on your account it means that
transactions will not post against the amount being held
in your balance. To avoid this hold, make your
purchases as a Debit and not a Credit transaction.
ATM FEE. Each month you can make two cash
withdrawals from any ATM without us charging a fee
(try to use CU24 ATMs to avoid a
surcharge fee from the ATM owner). For each
withdrawal over two, we charge a $1.50 fee. To
avoid this fee, use your card to make a "Debit" purchase
and get cash back during the transaction.
E-STATEMENTS. You cannot access your old website
online banking system or any e-Statements contained in
such after March 31, 2015. Paper
statements were mailed for the month of March.
You can re-enroll in E-Statements through our new
website via Online Banking.
ACH, PAYROLL & CHECK CLEARING. These
processes are expected to continue without any
interruptions to members because we are notifying
originators of the change in your account number and the
ABA routing number. When originating new ACH
transactions, the account number is a 13-digit number
that starts with 218 and ends with your account number
along with the check digit (checking accounts) or account
suffix (other accounts). To obtain 13-digits, zeros
are inserted in between. For example, if the member
number is 19999 and the savings suffix is 01, the ACH
number is 2180001999901. For checking accounts,
ask us for the proper account number. In the future
when you reorder checks, your 13-digit account number will
be printed on the checks, along with the routing number of
SAVINGS ACCOUNTS THAT HAVE REGULAR ACH DEBITS. A
savings account should not be used regularly as a
transaction account. We are currently processing
these debits for existing savings accounts; but, new ACH
debits will not be set up for a savings account. In
the future we will contact members that also have a
checking account and work towards getting their ACH
savings debits switched to their checking account.
PAR SHARE. Previously the par share amount for
Police members was $25. Your new par share amount is
now $5. The remaining $20 is now included in your
View Merger Letter sent to members
View Merger Letter sent to members
The merger of Richmond Fire and Richmond Police Credit
Unions continues. We still have many items to
accomplish, we hope to have this process completed by
March 31, 2015. As we go into 2015, we are
maintaining two credit union offices, systems and
staffs. Please continue to use your former
credit unions for now. Be prepared to show your photo
identification when you go to your former
office. We will notify our members when the
larger components are operational through email,
voicemail announcements, websites, and regular
mail. Information on the hours of operation is
listed below. With members cooperation, we
can make it through this process in great shape.
Our membership approved a merger with the Richmond
Police Department Credit Union on 09-17-2014 with a
unanimous vote. Their membership approved the
merger with 96% in favor. We have submitted the
necessary documents to the proper agencies. To
bring this to fruition, we have started the technical
process. If all goes well, we should be
operating as the Richmond Virginia Fire Police Credit
Union as of January 2, 2015. We will keep you
posted with the developments by way of our website,
voicemail and post cards. We will continue at
our temporary location of 1634 Ownby Lane, Richmond,
VA 23220-1317 until at least mid-January, 2015.
We will be closed on Tuesday, November 11, 2014 for a
Staff and Volunteers retreat. This will help in
preparing us for the merger.